All healthcare providers are always ready to assist their patients and understand how important it is to be available if medical attention is needed urgently. Unfortunately, physicians have little time and a lot of patients that don’t allow them to be available at any time. Here we are discussing the use of chatbot technology in the healthcare industry.
In contrast, for those who need medical assistance at all times, chatbots are there. It is necessary to understand the benefits of chatbots in healthcare industry.
Chatbots in Healthcare Industry are an AI-powered conversational tool that can help the medical industry automate monotonous activities and provide patients with conversational assistance. In addition, the healthcare industry can use it as employee tracking and performance measurement for internal management tasks.
There are different uses for medical chatbots, such as providing their users with health-related data. These chatbots do not formally diagnose the illness, but if you provide your symptoms, they can provide helpful information. Medical chatbots can also set up physician appointments and give patients reminders.
With the increasing spread of the disease, there is a wave of disinformation and multiple theories of conspiracy, which may theoretically cause the pandemic curve to continue to rise. Therefore, the use of digital resources that disseminate authoritative healthcare information to individuals around the world has become important. And healthcare chatbots perfectly fill this void.
When done correctly, chatbots offer various benefits for healthcare providers. They can minimize costs and other administrative functions can be simplified.
Benefits of chatbot in healthcare
Chatbots can help to improve the interaction and experience of patients with the hospital/physician. The following are the chatbot use cases in healthcare:
1. Scheduling Appointments
Bots are designed to implement improved medical care follow-up that can help hospitals provide better patient care, curb poor patient interaction, and maximize optimal health outcomes. Bots are especially successful in scheduling doctor appointments, matching patients with accurate diagnosis-based specialists, and keeping track of their follow-ups and possible reference appointments.
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2. Reminders to patients about medication:
Patients often fail to take prescribed drugs and dietary supplements, and their health may be at risk. This is where it can be very useful for Chatbots to give prescription reminders to take the medications at the prescribed time. Chatbots may also submit drug re-prescription reminders, regular checkups, and other health-related reminders.
3. Answering Basic queries
Most customer service staff often asked questions to take up the most time, and healthcare is no exception. Why not allow a chatbot to answer the FAQs in an industry where serious questions need serious attention and let your agents spend more time on important inquiries.
4. Patient Engagement
Chatbots designed to not only deliberately capture but captivate the attention of patients in their treatment calls into question whether the technology will further engage patients in order to maximize performance.
Therapists frequently guide clients to papers, and then come back a week later, one of the greatest challenges in our environment. For something to be addressed in a week, people who are used to using tablets, laptops, and mobile devices are not going to sit down and put pen to paper. However, if you can make things simpler by offering them something fun and relatable that is already in their hands, then people will do it.
5. Health tracking
Chatbots may also support patients who need medical help on a daily basis. Providers may, for instance, use bots to build a connection between their physicians and patients. Such a bot will provide a comprehensive record of the health conditions monitored and help to determine the effects of the management medication prescribed.
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6. Assistance in prescription refilling/renewal
Chatbots can become a telehealth app feature and be used for remote refilling and renewal of prescriptions (For patients with chronic diseases, it is particularly helpful). A patient types a short request into a chat window to refill a prescription. Upon confirmation of personal details (name, social security number, birthday, etc.) and a prescription number, the chatbot sends a refill request to a physician who makes a final decision and notifies the patient when it is ready. If there are no more refills available or the prescription has expired, the chatbot asks the patient to pick the time to renew the prescription for an e-visit.
As for doctors, to ensure consistency of the prescription medications with other medicines that patients take, the dose for the individual patient, potential alternatives to the drugs, etc., they may use chatbots incorporated into the EHR system.
7. A Red Panic Button could be a Chatbot
Symptoms of a life-threatening health condition can be rapid breathing, breathlessness, or a dangerous heart rate. Integrate your chatbot application with a smartwatch or a fitness tracker that can control breathing and heart rate. If there are any signs of risk, warn your user with a chatbot message.
8. Round-the-clock availability
Doctors are very critical and they do their utmost to be accessible all the time and give adequate attention to every patient. But the thing is, doctors are usually on a tight schedule and it’s often difficult to be available for any patient.
Therefore, chatbots have come to function! Chatbots in healthcare industry are available 24/7 and are personally committed to supporting you in your recovery. Although there are far more lives saved by physicians, this chatbot will assist you in tasks such as informing you of your medications, offering medical records, giving you advice, and tracking your overall well-being.