Support and Maintenance Services
Keeping Your Business Apps At Peak Performance Always
Keep your software in top shape with our comprehensive support and maintenance services. From fixing bugs to upgrading and enhancing your software, we make sure it stays forever up-to-date.
Support and Maintenance
The perfect blend of design and technical expertise to keep your software up-to-date and performing at its absolute best – every single day!
99.9% Uptime
We maximize software uptime with automated repair scripts – reducing mean time to repair (MTTR) by one third
25% Higher CRR
Our comprehensive services protect your business around the clock- safeguarding against potential threats and bolstering customer retention rates
20% Less Spending
Access to specialized expertise and tools, proactive monitoring, and timely repairs save you downtime, system failures, and costly expenditure.
Maximum ROI
Our smart support, monitoring, and maintenance services help you maximize software ROI and adapt to new changes with ease.
More Productivity
Reducing spending on hardware upgrades and major system repairs can free up resources for other business initiatives
Improved Security
Improved security and protection against potential threats build trust with end users and enhance brand reputation
Maintenance Strategy Development
Our consultants provide strategic planning to help you choose the right maintenance service packs, updates, and patches that align with your business goals.
Ongoing Support
Our team provides you with on-time assistance for a seamless experience, keeping your applications always up-to-date and fully functional.
Proactive Monitoring
Our team uses advanced monitoring tools to track system performance, detect anomalies, and provide recommendations for optimization.
70% less vulnerability
On average data breaches cost companies $3.86 million per year. Optimizing maintenance processes reduces data breach instances and saves money.
Actionable Insights
Tracking system performance metrics identifies areas where optimization is needed, leading to improved efficiency and productivity for your clients
50% More Software Lifespan
Addressing potential issues, threats, and bugs before they become major problems extends the life of your software by up to 50%
DreamSoft4u Application Support and Maintenance Services
Serving 30+ industries since 2003,- On-premise and Remote Specialists,
- Customized maintenance plans,
- Guaranteed SLAs,
- 24/7 (Phone, Chat, and Email) support
Available 24/7 to deploy hot-fixes
95% Client Satisfaction Rate
5min issue response time
7 days for minor updates and bug fixes
Application Maintenance and Support for Transforming Business
Our team is well-versed in the latest compliance requirements and offers support for audits, certifications, and assessments. With our 24/7 support, you can rest assured that your business IT assets are always steady, safe, and high-performing.
Stable, Reliable, and Bug-Free Apps – All the Time
- Bug Fixes: Get value-driven support operations to keep your app healthy and high performing.
- Feature enhancements: Hire developers to identify and implement new features or functionality to your app.
- Security updates: Work with certified experts to protect against the latest threats and vulnerabilities.
- User Support: Provide your users with the help they need to ensure a positive user experience.
Our 5-Step Software Maintenance Cycle
1
Evaluation and Analysis
Identifying any potential issues and areas that require improvement.
2
Planning and Preparation:
For necessary updates, bug fixes, security patches, and performance enhancements.
3
Implementation and Testing:
Implementing planned changes and thoroughly testing the software to ensure it functions optimally and securely.
4
Deployment and Release:
Once the testing phase is complete, we deploy the updated software and release it.
5
Ongoing Monitoring and Support
Ensuring that the software remains as optimal as ever with timely checks, consistent monitoring, and updates.
App Maintenance and Support Services
Our app maintenance and support services help your business software stay up-to-date, secure, and performing at its best. We provide a wide range of services.
Mobile App Maintenance
Everything you need to keep your app safe and efficient, from feature extension and migration scripts to backend server modification and performance enhancement.
Web App Maintenance
We specialize in minor, incremental, and major enhancements to keep your web applications stable, secure, and glitch-free. Our continuous testing guarantees 24*7 high performance.
Performance Monitoring
We use the latest test frameworks and techniques to identify and resolve performance bottlenecks. Experience top application performance for business continuity and user loyalty.
Application Re-engineering
Our application re-engineering services help businesses modernize their legacy applications. Our experts future-proof your applications and give you a clear competitive edge.
Application Integration
Integrate business applications with other systems to improve efficiency and streamline processes. We specialize in integrating custom and off-the-shelf applications- ensuring they work seamlessly together.
Application Support
Keep business applications always up and running. Get 24/7 support with uninterrupted monitoring, and ensure your applications are always available to your users.
In need of a software maintenance and support team that can keep up with the fast-paced demands of modern technology?
Our team of experts utilizes an agile, DevOps approach to provide:
- 24/7 availability and quick response times to support requests
- Maintenance packages ranging from L0 (monitoring) to L3 (complex issue resolution)
- Assistance and discounts on Microsoft, AWS, and other cutting-edge technologies
- AI and ML-powered tools for intelligent app maintenance and issue resolution
- Customized services that can scale with your business, whether you need a full-time team or on-demand support
SLA-driven Application Support and Maintenance
L0
- Prompt response to critical issues
- Basic troubleshooting and ticket creation
- Proactive monitoring and alerting
L1
- 24/7 availability for all applications
- Troubleshooting and problem diagnosis
- Escalation to higher tiers as needed
L2
- Advanced troubleshooting and issue resolution
- Root cause analysis
- Bug fixes and software upgrades
L3
- Expert-level support for complex issues
- Application re-engineering and optimization
- Security and compliance support
Application Maintenance Services
L0
Application Upgrade
- Update existing modules to the latest versions
- Minimal disruption to business operations
- Compatibility testing for smooth integration
- Enhanced functionality and user experience
- Reduced vulnerabilities and software errors
L1
Application Security Management
- Regular vulnerability scanning and security audits
- Implementation of security best practices and protocols
- Protection against external threats and attacks
- Secure access controls and user management
- Data encryption and backup to prevent loss or theft
L2
Application Performance Management
- Real-time monitoring of application user experience
- Proactive issue identification and resolution
- Regular performance tuning and optimization
- Scalable solutions that can handle increased traffic and usage
- Improved user experience and satisfaction
L3
Application Compliance Management
- Ensuring compliance with HIPAA, GDPR, and other standards
- Regular audits and assessments to identify non-compliance
- Implementation of necessary changes and updates to maintain compliance
- Risk assessment and management to minimize potential legal and financial penalties
- Build loyalty and trust among customers and stakeholders
Our Pricing Plans
L0
Fixed Price:
- Ideal for a specific maintenance or support service.
- Based on hours and resources spent.
L1
Price Per Ticket:
- For on-demand maintenance and support services.
- Prompt and flexible (L0,L1,L2, & L3)
L2
Monthly Basis:
- Ongoing maintenance and support services for a fixed monthly fee.
- Ideal for customers who require frequent support or maintenance services.
One-Stop Business IT Solutions
Product Engineering
Frequently Asked Questions
Know more about our processes and how we work with the help of the following FAQs
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