Telemedicine is certainly a groundbreaking technology that is reshaping the healthcare sectors, but there are certain challenges that professionals are working for upgrading performance. Here we would like to inform you about telemedicine and what are the challenges of Telemedicine.
What is Telemedicine?
Telemedicine is the practice of medicine using technology to deliver care at a distance. A physician in one location uses a telecommunications infrastructure to deliver care to a patient at a distant site.
When should I use telemedicine?
Some great times to use telemedicine services include (but aren’t limited to):
- When you’re on vacation
- If your doctor’s office is closed
- If you aren’t sure whether you should go to urgent care or wait until your doctor’s office reopens
Challenges of Telemedicine
- Data Security
- User Experience
- Monetary Compensation
- UI/UX Implementation
- Backend Integration
- Lack of trust
- Compliance with healthcare legislation
- Technical Training
- Internet connection
Let’s discuss all these Challenges of Telemedicine in detail.
1. Data Security
One thing that’s of great importance to patients is the security of highly personal information: Is this app secure enough, will it protect my uploaded information, and how will it store the data?
HIPAA policies make the process more challenging since these policies require following strict rules that limit the creativity of software engineers.
Back-end integration will allow your app to have a separate server, mediating data exchange between two parties involved in such a way that it is HIPAA compliant and provides full data security.
Telemedicine apps should ensure the high security of healthcare information technology, particularly personal data. All the necessary precautions should be taken to store, exchange, and proceed with this sort of information. During telemedicine app development, ensure the use of multi-factor authentication or use biometric identification. As for the data exchange, it is possible to include high-end encryption protocols.
2. User Experience
One big technical challenge for your software engineering team is to work out great UI/UX implementation, as one part of an app will be for patients and the other part for doctors.
They will have different functionality, technical feasibility, and user interfaces.
To provide an enjoyable user experience, the UX designer should consider:
- How to keep style uniformity;
- How all elements can function as one unit in both parts of an app.
3. Monetary Compensation
Many countries have enacted a telemedicine parity law, the main principle of which is that there must be the possibility of charging for remote patient treatment by healthcare providers.
It will ease the process for both parties if your team can incorporate secure card payment, Medicare insurance, various codes, and modifiers into the procedure of using the app.
4. UX/UI implementation
While designing the UI/UX, designers must keep the layout user-friendly and have a seamless navigation experience for their potential users. It’s important to understand that the doctor’s app’s user experience and user interface are different from the patient’s app.
5. Back-end Integration
Telemedicine apps allow third-party services integration, which is necessary to understand and enhance their up-front functionalities.
Telemedicine apps must provide secure payment options, billing systems, and CPT/HCPCS codes to ensure safety during payments and modifications during billing.
7. Lack of trust
Telemedicine apps are still getting trust issues. However, there are solutions popularly spread in the USA and European markets. Having a doctor’s professionalism, a transparent monitoring framework and well-planned marketing can help to build trust among potential users.
8. Compliance with healthcare legislation
Telemedicine apps should follow the standard regulations, including HIPAA, in the USA. For each country, it’s essential to understand their regulations, such as Canada follows PIPEDA, European follows Data Protection Directive 1995/46/EC, and e-Privacy 2002/58/EC/IEC 62304. So, it’s a high priority for app developers to ensure security standards for their healthcare apps.
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9. Technical Training
To implement telemedicine healthcare providers often need to provide training to their staff and team members. The delivery of care with telemedicine equipment requires proper technical training. There is an enhanced risk for the error with the untrained staff which results in poor services.
10. Internet connection
Telemedicine services are delivered over mobile devices with an internet connection. The speed of the internet is among the other obstacles. The Internet is required necessary for establishing video calls and virtual visits. Low speed and disruption result in poor delivery of care and hamper the provider’s services in delivering quality services.
Dreamsoft4u Pvt. Ltd. is one of the Best Telemedicine App Development Companies. We are providing Healthcare IT Services all over the world, especially in the USA and South Africa. As we have more than 15 years of experience in the field, we are ready to join you as a Telemedicine Partner to assist you with various kinds of Healthcare IT solutions such as:
• HIPAA Compliance Telemedicine Software
• HL7 Solutions
• Telemedicine App Development
• Telemedicine/Telehealth Integration
• EMR/EHR System Implementation
• Remote Health Monitoring System etc.