PatientAI – Intelligent Patient Engagement Assistant
PatientAI is a AI-Led healthcare assistant that streamlines patient journeys covering appointment booking, video consultations, surgery cost estimation, payments, and feedback ensuring seamless, transparent, and patient-friendly engagement for providers and patients.
Team
3–4 Members
Duration
3 Months
Industry
Healthcare Technology / SaaS Healthcare Solutions
Product Overview
PatientAI integrates seamlessly into healthcare ecosystems to streamline patient engagement. It transforms fragmented healthcare interactions; such as appointment scheduling, video consultations, surgery planning, and payments into one unified, user-friendly system. The solution connects with hospital APIs, payment gateways, and communication platforms to provide real-time updates and secure transactions. With conversational AI flows and intelligent automation, PatientAI delivers quick, context-aware support while minimizing manual effort. This empowers healthcare providers to make informed decisions, improve operational efficiency, and deliver superior patient experiences.
How Does It Work?
PatientAI connects with hospital APIs and payment gateways to automate patient engagement. Appointment requests get validated in real time, and synchronized with clinical records. For online consultations, the system generates secure video links through Vonage, Jitsi, or Zoom. Surgery estimation fetches live data, showing hospital options and payment methods instantly. Feedback routes directly into the CRM, while automated notifications across WhatsApp, Email, and SMS keep patients informed at every step.
User Cases
- Hospitals & Clinics – Automates patient scheduling, consultations, and surgery planning.
- Telemedicine Platforms – Provides secure, real-time video consultation access.
- Healthcare Marketplaces –Integrates booking, payments, and provider listings in one place.
- Patient Self-Service – Enables patients to track appointments, costs, and feedback easily.
- Healthcare CRM Systems – Captures and routes feedback for quality improvement.
Benefits
- 99% Appointment Accuracy – Validates slots and reduces booking errors.
- 95% Engagement Automation – AI-driven flows streamline patient interactions.
- 90% Admin Effort Reduction – Cuts manual scheduling, follow-ups, and payment handling.
- Real-Time Updates – Keeps patients informed via WhatsApp, SMS, and Email.
- API Gateway – Manages secure appointment booking, payments, and hospital data exchange.
- Conversational AI Engine –Powers intent recognition and structured patient interactions.
- Video Consultation Module – Integrates Vonage, Jitsi, and Zoom for secure teleconsultations.
- Surgery Cost Engine – Fetches real-time estimates, hospital packages, and payment options.
- CRM & Feedback System – Captures patient feedback and routes it for provider follow-up.
- Notification Hub – Sends automated updates via WhatsApp, Email, and SMS.
Challenges
Manual Appointment Scheduling
Patients faced delays due to time-consuming, non-automated booking processes.
Lack of Real-Time Updates
Appointment status changes weren’t communicated instantly, causing confusion.
Complex Online Consultations
Patients struggled to join secure video consultations without proper integration.
Surgery Cost Transparency
Estimating surgery costs and comparing hospital packages was difficult.
Solutions
Automated Booking Engine
Enabled instant appointment scheduling with real-time slot validation.
Automated Real-Time Updates
Real-Time Notifications/Reminders about the appointment.
Integrated Video Consultations
Connected Vonage, Jitsi, and Zoom for seamless telehealth sessions.
API-Powered Cost Estimator
Provided accurate surgery estimates with hospital packages and payment options.
Features
Smart Appointment Booking- Real-time slot validation with instant confirmations.
Integrated Video Consultations – Supports Vonage, Jitsi, and Zoom for seamless telehealth.
Surgery Cost Estimation – Fetches live hospital packages and payment options via APIs.
Multi-Mode Support – Enables patients to switch between online and in-clinic care easily.
Automated Notifications – Sends timely reminders through WhatsApp, SMS, and Email.
Feedback Management – Captures and routes patient feedback directly into CRM systems.
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