Application Maintenance

Overview

The last decade has seen unprecedented use of technology by all industries as a business enabler. As a result, currently, most organizations spend a significant portion of their IT budgets in maintaining legacy applications or managing multiple applications delivering similar functionalities. Besides this, application failures, downtime, or performance issues have far- reaching repercussions including diminished business performance, significant financial losses, reduced competitiveness, and lowered customer satisfaction. Global enterprises can unlock hundreds of thousands of dollars each year through effective application management, making it a critical business imperative.

Some of the key challenges that enterprises face, include:

• High operational cost associated with managing legacy and redundant applications
• Monolithic applications that are not agile or flexible enough to fulfill new business realities
• Lack of application alignment with business requirements
• Inability to proactively identify application failures or respond rapidly to incidents based on business importance
• End-user complaints due to application performance or availability issues
• Difficulty in integrating with web-based and modern distributed platforms and environments
• Inability to meet required service quality objectives or comply with regulatory requirements
• Shortage of skilled resources.

How Dreamsoft Can Help You

An 6 years experienced IT Service provider, Dreamsoft can effectively resolve your challenges through end-to-end management of infrastructure, applications, and business processes.

Dreamsoft’s comprehensive application management services comprise:

• Application Maintenance
• Application Portfolio Rationalization
• Legacy Modernization.

Track Record for Client Success

Dreamsoft is a pioneer in delivering application management solutions by leveraging the Global Delivery Model. Over a span of three decades, it has successfully managed critical IT applications of Fortune 2000 corporations across multiple geographies.

Some of our recent clients include:

Application Maintenance

• A large insurance company in Latin America, North America and Asia Pacific
• World's largest distributor of electrical supplies
• Global manufacturer of specialty materials

Application Portfolio Rationalization

• A large US-based investment bank
• A large business unit of a leading international bank with global presence
• A large gaming solutions provider

Legacy Modernization

• World’s leading producer of large and complex engineering products
• A leading US-based LTL in fleet management services
• A Fortune 10 company’s dedicated ‘Employee Services’ group
• One of the largest insurance companies in the US and a market leader in auto insurance.

Application Maintenance

Dreamsoft’s expertise lies in addressing the customer needs by designing custom solutions that are self-funding and sustainable over a long period of time. Our ‘Transform while you Maintain’ philosophy not only reduces the TCO but also improves the maturity of the IT organization by delivering more business value.

Our value proposition:

• We adopt several best practices to achieve process excellence in the delivery of maintenance projects including equipping resources with cross functional skills to support complex and tiered applications.
• In order to enhance service delivery capabilities and meet stringent compliance and SLA requirements, Dreamsoft has made steady investments in developing tools, methodologies and frameworks that can reduce costs, cut turnaround time, and improve overall efficiency.
• We ensure measurable outcomes through metrics and dashboards that can assess return-on-investment (RoI), and cost reduction.
• Our innovative pricing mechanism ensures that our clients only pay for the services they use.

Dreamsoft adopts a set of core processes to ensure successful outcomes. This includes: Assessment, Knowledge Transition & Responsibility Transition, Service Level Management, Change Request Execution, Production Support/Service Desk, Value Innovation, Knowledge Enrichment, Governance, and Security Management.