We realize the need for your servers to be running 100% of the time as well as being updated with the most current software. It is our job to manage your servers 24 hours a day, 7 days a week, 365 days a year. Managing servers can be a difficult and time consuming task, even for the most experienced technician. In addition, not everyone is capable of fixing and monitoring their servers all hours of the day. We're here to take that responsibility off your shoulders.
Our office and employees are USA & INDIA Based and are highly trained experienced technicians available 24 hours a day, 7 days a week, 365 days a year!
We support any Dedicated Server, Cloud Server, or VPS running a Linux OS and CPanel. If your server is running a different OS or Control Panel, please contact our Sales department prior to signing up.
Deciding which server management provider is best for you is definitely not easy. Before choosing a server management provider, you should know the FACTS in black and white, not just the colorful promises. Why choose us? Click here for 10 reasons why!
Deciding which server management provider is best for you is definitely not easy. Before choosing a server management provider, you should know the FACTS in black and white, not just the colorful promises. Why choose us? Here's 10 reasons why....
1) True 24x7x365 support?
Many companies claim to offer this but really do not, we guarantee that our technicians are available 24 hours a day, 7 days a week, 365 days a year.
2) True 24x7x365 monitoring?
When a server crashes, it's vital that it is rebooted immediately, whether it be day or night, weekday or weekend, or even on holidays. We monitor all servers 24x7x365 and if your server is down, a reboot is issued within 15 minutes, guaranteed.
3) Number of employees
Most server management providers are a one man band. Although they may be knowledgeable, there is no way that they can always be around, even if it may seem like they are in the beginning. We have 14 employees in total, with a minimum of 2 employees per shift. When you have a problem, rest assured that someone is always available to help you.
4) USA & INDIA Based
The Internet is a world wide business, and companies can provide great service no matter where they are in located. However, being a USA & INDIA based company gives you, the customer, the assurance that we abide by the fair and strict rules and regulations of USA commerce.
5) Years in business
Our company has been in business providing server management and monitoring services for over 6 years.
6) Actual company
Believe it or not, most companies that provide services over the Internet are not even real registered companies. We are a real company, completely profitable and incorporated in the state of New Jersey. Our company is also a member of Microsoft Corporation, SPLA Partner.
Our price is $$$$/month, the price will never increase, there is no setup fee, no additional monthly fees and no hidden fees. Yes, our price is cheap, but server management should not be expensive.
8) Trained & Experienced technicians
All of our technicians are qualified Level 3 Technicians or System Administrators. Our technicians must have a minimum 3 years verifiable hands on experience before working for our company. Our system admininstrators must have 3 years in house work experience as well. Many of our technicians have their RedHat , MSCE certification degree also. All of this ensures quality work from qualified technicians.
We love to advertise our 30 day money back guarantee because we are confident you will be satisfied with our service. However, all companies have had unsatisfied customers, and we don't feel anyone should pay for service they are not satisfied with. To our knowledge, we are the only server management provider to offer such a risk free guarantee.
10) No long term contracts
We have NO Term Contracts on any of our services.... stay 1 month, 1 year, 10 years! It's up to you.
- 24x7x365 (5 minute interval) Server Monitoring with Reboot
If your server is down, we will follow your instructions to reboot it by either contacting data center or accessing reboot port.
Our response time on reboots is Guaranteed within 15 minutes!
- Monitoring Stats
Access your monitoring stats online, in addition to our weekly uptime reports e-mailed to you!
- Within 6 Hour Response Time Guarantee for Support Tickets
Statistically, most tickets are responded to in less than 1 hour.
- Within 24 Hour Resolution Time Guarantee for Support Tickets
Statistically, most tickets are completely resolved in less than 3 hours.
- Unlimited Admin Work Time
We do not limit the amount of work we do for you, and we do not have any additional fees!
- Backend Server Software Support and UpgradesKernel, Apache (ver 1, 2, 2.2.x), PHP (ver 4.x & 5.x), Mysql (ver 4.0, 4.1, 5.0), Perl, Exim, FTP, WHM/CPanel, etc...
- System Security, Optimization and Hardening
Performed upon your request as often as you would like. We have a comprehensive list of security software we install and support listed below. If you have any special security requirements, please contact us.
- Initial Server Setup
If you have a new server, we'll setup and configure the server completely from scratch to get the server ready for your use!
- WHM/CPanel Technical Issues
System updates, debugging errors, patching bugs, system compatibility checks.
- Server Backup Restoration
If your server requires a restore, we'll restore all of your backups returning your server back to normal.
- Disaster Recovery & Hack Recovery
If your server is crashed or hacked, we will determine the cause and rebuild your system from backups.
- Server Migration
If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server. You must have root access and CPanel running on both the old server as well as the new server.
- 3rd Party Software Installation
Fantastico, RVSkin, CpanelPro, CpanelXp, ClamAV, Mailscanner, URCHIN, ZendOptimizer, Ioncube, GD, Curl, Freetype, Eaccelerator, Ruby on Rails, ImageMagick, Perl modules, etc...