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Software Maintenance

Software Maintenance and Support

Quick Facts:

 

  • 72% of software product companies will release a new product each year
  • S/W product life cycle: 9 months; success rate of new products: <10%
  • Average percentage of maintenance costs to the total cost in the product life-cycle: 60%
  • Size of global s/w product market: $USD 173,397 million
  • CEO's new mantra: Innovate or Perish

 

Software Product Lifecycle Management Challenge

Support and Maintenance of a software product intended for a long operational life poses special management problems and covers aspects such as maintenance releases, upgrading, and new releases. The support and maintenance phase of the product life-cycle is widely recognized as not only the highest, but also the most critical cost for any software product company looking at continued profits over a span of time. Typical software product companies devote, in many cases, in excess of 50% of their total programming effort to support and maintenance (including upgrades).

Software companies focus spending on research and development because they know that innovative products and services are key to increasing top-line revenue. They also understand it is equally crucial to focus on their installed customer base in order to sustain and maintain existing revenue streams through product maintenance and support. Ultimately, today’s software companies are looking for creative ways to reduce costs in order to increase profitability – without jeopardizing the quality of the products they deliver and service.

Dreamsoft Delivers:

 

  1. Service packs release and patch tracking.Dreamsoft and its Release Management services will provide regularly scheduled point releases whose content is driven by business value prioritization for maximized ROI.
  2. Defect Resolution. Dreamsoft and its Defect Resolution services will identify, prioritize, and fix existing system deficiencies to increase application performance and functionality, business agility, and to reduce cost.
  3. Enhancements. Forward/backward porting to merge enhancements with the core product development efforts. Dreamsoft will help you prioritize and optimize system enhancements to be strategically aligned with your strategic business needs.

Dreamsoft's solutions have helped its clients to reduce their costs without sacrificing value, quality, or time-to-market – all while enabling our clients' core R&D resources to concentrate on strategic business initiatives.

 

Services include:

 

  Priority Technical Support   Priority Technical Support provided via a Web-based support form. Dreamsoft’s expert technical support team will respond within 1-2 business days during European or US business hours (M-F, 8am–10pm UTC). Austrian and US holidays excluded.  
         
 
  Free Minor & Major Versions   You will receive all maintenance releases and major software versions that are released during your support period. Updates that you receive cover the specific edition of the product that you have purchased and typically include many additional features.  
         
 
  Maintenance   During the support period you may also report any software problem or error to Dreamsoft using the same support process described above. If Dreamsoft determines that a reported reproducible material error in the software exists and significantly impairs the usability and utility of the software, Dreamsoft agrees to make reasonable efforts to provide a usable work-around solution or to correct the issue in an upcoming maintenance release or update (made available at Dreamsoft’s sole discretion).